Shannon StewartsonChief Executive Officer
Shannon has served as the Chief Executive Officer at The Orthopedic Clinic since 2015. Prior to joining TOC, she served in several leadership positions at top institutions, including:
- Vice-President and Chief Operating Officer of MCR Health Services in Manatee County
- Chief Operating Officer at Coastal Orthopedics & Pain Management in Bradenton, Florida
- Vice-President for AdventHealth’s outpatient imaging enterprise within the Central Florida market
Shannon holds a Master’s Degree in Healthcare Administration (MHA) from Ohio University and Bachelor’s of Science Degree in Radiologic Sciences from Adventist University. She is a Certified Medical Practice Executive (CMPE) and Certified Radiology Administrator (CRA).
As a dedicated healthcare professional, Shannon is an active member of American Association of Orthopaedic Executives (AAOE), Florida BONES Society, Medical Group Management Association (MGMA), American College of Healthcare Executives (ACHE), and the Association for Medical Imaging Management (AHRA). She is proud to serve as the President-Elect on Board of Directors for Florida BONES Society.
An advocate for education, Shannon is honored to serve on the Board of Trustees for AdventHealth University and to mentor upcoming healthcare executives through the internship program at the University of Central Florida.
Ashley ElseboughPatient Services Manager
Ashley joined The Orthopedic Clinic in November of 2017. She graduated with her Bachelor of Science in Healthcare Administration from the University of Central Florida in December 2017, and most recently completed her Master’s Degree in Healthcare Administration (MHA) from Walden University.
She brings over 13 years of healthcare experience, as she previously worked as a financial specialist and managed the call center for The Center of Reproductive Medicine in Orlando for over six years. Prior, Ashley worked in emergency admissions for Advent Hospital Fish Memorial in Orange City Florida, and as a patient services representative for Lake Mary Pediatrics.
Ashley is responsible for day-to-day administrative business operations for our main clinic, satellite offices, and walk-in facilities. She is also responsible for overseeing productive workflow management, continuous quality improvement, and ongoing customer service functions.
Heather DonaldsonRevenue Cycle Manager
Heather Donaldson brings with her years of experience in medical billing, coding, and revenue cycle management. She holds a Bachelor of Science from the University of Central Florida in Health Informatics and Information Management and holds certifications as a Registered Health Information Administrator (RHIA) and Certified Professional Coder (CPC).
Heather is responsible for day-to-day operations for our Revenue Cycle Department.
Darby BrownClinical Manager
Darby joined The Orthopedic Clinic in June of 2021. Darby brings over 25 years of health care experience serving as a Practice Administrator in Primary Care at Complete Health, a Physician Marketing Liaison at Advent Health in Volusia and Flagler Counties and a Center Manager at Lincare in Gainesville, among other health care related experience.
Darby is a native Floridian growing up in South Florida where she received her initial training in Business Administration and would continue in Health Services Administration moving on to Medical Office Management.
Darby provides oversight for the day-to-day clinical operations for our main clinic, satellite offices and our walk-in centers. She is also responsible for clinical regulatory compliance, leading out our quality programs, timely patient care and process improvements focused on patient experience.
Barbara BakerFinance Manager
Barbara joined The Orthopedic Clinic in January of 2017. Barbara relocated from Maine where she worked as the Accounting Specialist for the Boy Scouts of America for 9 years and the Finance Manager at Commonsense House for 14 years.
Barbara brings a wealth of knowledge and extensive experience in the areas of accounting, finance, and office management. She is responsible the day-to-day financial and accounting functions for the organization, including: Accounts payable, general ledger, payroll, fixed assets, financial statements, and end of year audits.
Ann-Marie KeoughHuman Resources Generalist
Ann-Marie joined The Orthopedic Clinic in October of 2017. She serves as the main point of contact for all Human Resources functions, including: recruitment and hiring of staff, new employee orientation, benefits administration, employee relations, working with managers on performance management, employee engagement, workforce planning, compensation, worker’s compensation and liability claims, training and development, and completing mandatory reporting.
For the past ten (10) years, Ann-Marie has served as the Human Resources Manager for Lowe’s where she was responsible for every aspect of HR related functions for 170 employees. Prior to this, Ann-Marie was the HR Generalist for a privately held mortgage company with over 250 branches and 50 corporate personnel.
Sara CarlinExecutive Assistant
Sara Carlin joined The Orthopedic Clinic in 2012. She attended Daytona State College where she obtained her Associate of Arts Degree. During her tenure at The Orthopedic Clinic, Sara has served in several key positions within the organization including, Patient Service’s Lead and Surgical Scheduling Lead Coordinator. Sara now serves as the Executive Assistant and is responsible for providing administrative and business support to the Board of Directors, CEO and other members of the executive management team.
Michelle Malloch, RNRN - Nurse Case Manager
Michelle Malloch joined The Orthopedic Clinic in 2018. She was born and raised in Daytona Beach and attended Daytona State College where she obtained her Nursing Degree. Michelle has been a Registered Nurse for over 30 years and spent the last 25 years as a Nurse Case Manager in Home Healthcare industry. She is a passionate patient advocate and is excited to be leading the efforts in our Bundled Payment for Care Improvement (BPCI) program to obtain the best possible patient outcomes for our patients
Sherri Zicker, RNRN - Nurse Case Manager
Sherri Zicker joined The Orthopedic Clinic in 1990. She attended Florida Keys Community College where she obtained her AS Degree in Nursing in 1987. Over the past 30 years, she has served as a registered nurse here at TOC for two providers, Dr. Willis Stose (retired in 1987) and Dr. Mark Gillespy. As of December 2020, Sherri has transitioned into a new role and is now serving as a Nurse Case Manager / Patient Advocate for our Bundled Payment for Care Improvement (BPCI) program to obtain the best possible patient outcomes for our patients. She is excited for this new phase of her nursing career.