COVID-19 Coronavirus Advisory
(THIS PAGE WILL BE UPDATED REGULARLY AS NEW INFORMATION IS AVAILABLE)
At The Orthopedic Clinic, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as the COVID-19 coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect. Please know, we are here for you.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as circumstances change and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us at 386-255-4596. Better yet, access your athenahealth Patient Portal. By using the Patient Portal, you will be able to communicate with our office, your provider directly, review any lab results and office notes. If you don’t have a Patient Portal account, sign up here or give us a call and we can walk you through the process.
ARE OUR OFFICES OPEN?
A: Yes, all of our locations are open. Your health and well-being are of utmost importance to us. It is as important to us as it is to you to continue leading a healthy and active lifestyle.
DO I NEED TO WEAR A MASK?
A: Masks are now optional in our office. We highly recommend masks for those at high risk (unvaccinated and immunocompromised individuals). If you would like staff to wear a mask during your appointment, please let us know.
I’M NOT FEELING WELL. SHOULD I STILL COME FOR MY APPOINTMENT?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. We ask that you alert us prior to your appointment if you are experiencing any COVID-19 symptoms, have tested positive for COVID-19 in the past 10 days or are under quarantine. If your orthopedic situation is urgent, please be sure to notify us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is COVID-19 or the flu.
IS IT OKAY TO BRING SOMEONE WITH ME TO MY APPOINTMENT?
A: To keep everyone safe and protected, we want to minimize the number of people coming into our clinics and surgery center. We are asking for your help by limiting visitors to one family member or friend, if possible.
WHAT IS THE ORTHOPEDIC CLINIC DOING TO HELP?
A: In accordance with CDC and other recommended guidelines, we are following best practices to provide you and our employees with a safe environment:
- Increased deep cleaning of our offices, waiting and exam rooms. We are paying close attention to areas that are touched frequently, such as handles and doorknobs, countertops, tables, chairs and phones.
- Hand sanitizer stations are readily available.
- We are encouraging patients to use the pre-visit check in process or the use of a personal device for patient check-in at the time of arrival.
- Patients are given the option to wait in their vehicle rather than in our lobby areas.
- Patients and employees will have their temperature checked upon arrival.
- All employees are required to follow strict hand washing protocols.
- Any employees with possible exposure to COVID-19 are required to follow the CDC guidelines for testing and quarantine.
ARE THERE THINGS I SHOULD BE DOING THAT COULD BE HELPFUL DURING THIS TIME?
A: If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends, and family to practice safe and simple behaviors being recommended by the CDC and WHO.
- Wash your hands with soap and water for at least 20 seconds.
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your face, mouth, nose, or eyes.
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash.
- Clean and disinfect frequently touched surfaces and objects.
- Avoid close contact with people who are sick.
- Limit your exposure to crowds.
If you have a question that is not answered, please call us at (386) 255-4596.