COVID-19 Coronavirus Advisory
(THIS PAGE WILL BE UPDATED REGULARLY AS NEW INFORMATION IS AVAILABLE)
At The Orthopedic Clinic, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as the COVID-19 coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the high quality and compassionate care you have come to expect. Please know, we are here for you.
We know you have questions and we hope the following will answer your questions as well as provide peace of mind. These Q&As will be updated regularly as circumstances change and new questions surface.
If you have a question that is not answered below, please do not hesitate to call us at 386-255-4596. Better yet, access your athenahealth Patient Portal. By using the Patient Portal, you will be able to communicate with our office, your provider directly, review any lab results and office notes. If you don’t have Patient Portal account, sign up here or give us a call and we can walk you through the process.
ARE OUR OFFICES OPEN?
A: All locations are open, except our Port Orange Walk-in Clinic is temporarily closed. Your health and well-being are of utmost importance to us. It is as important to us as it is to you to continue leading a healthy and an active lifestyle.
DO I NEED TO WEAR A MASK?
A: Yes. All patients and necessary visitors are required to have a mask/cloth face covering on prior to entering any of our locations and for the duration of their visit.
I’M NOT FEELING WELL. SHOULD I STILL COME FOR MY APPOINTMENT?
A: If you’re not feeling well, we strongly encourage you to reschedule your appointment. However, if your orthopedic situation is urgent, please call us in advance so we may be prepared. For non-urgent appointments, rescheduling plays a significant role in helping to slow the spread of any virus whether it is COVID-19 or the flu.
IS IT OKAY TO BRING SOMEONE WITH ME TO MY APPOINTMENT?
A: To keep everyone safe and protected, we want to minimize the number of people coming into our clinics and surgery center. We are asking for your help by not bringing any visitors with you into our facilities, if possible.
WHAT IS THE ORTHOPEDIC CLINIC DOING TO HELP?
A: In accordance with CDC and other recommended guidelines, we are following best practices to provide you and our employees with a safe environment:
- All patients and necessary visitors are required to have a mask/cloth face covering on prior to entering any of our locations and for the duration of their visit.
- Increased deep cleaning of our offices, waiting and exam rooms. We are paying close attention to areas that are touched frequently, such as handles and doorknobs, countertops, tables, chairs and phones.
- Hand sanitizer stations are readily available.
- We are encouraging patients to use the pre-visit check in process or the use of a personal device for patient check-in at the time of arrival.
- Patients are given the option to wait in their vehicle rather than in our lobby areas.
- Patients and employees will have their temperature checked upon arrival.
- All employees are required to follow strict hand washing protocols.
- Any employees with possible exposure to COVID-19 are required to follow the CDC guidelines for testing and quarantine.
SOME OF MY OTHER DOCTORS ARE OFFERING TELEMEDICINE VISITS. IS THIS SOMETHING AVAILABLE TO ME FOR MY ORTHOPEDIC CARE?
A: Yes, The Orthopedic Clinic will soon be offering Telemedicine. Visits most appropriate for a telemedicine include post-operative follow-up visits, visits to review MRI and CT results, and visits to check progress or response to a treatment. Telemedicine involves the use of electronic communications with video and telecommunication options. If a telemedicine visit is appropriate, our staff is happy to help get you set-up, please call our office at 386-255-4596 or request an appointment through the Patient Portal.
WHY WAS MY PROCEDURE POSTPONED?
A: On March 20, 2020 the State of Florida issued an executive order titled Non-essential Elective Medical Procedures. This order prohibits us (and all healthcare providers) from providing non-urgent or non-emergency procedures or surgeries. This order (20-72) is in effect until May 8, 2020. All patients affected by this will have received communication from our staff.
WHERE CAN I GET UPDATED INFORMATION FROM THE ORTHOPEDIC CLINIC?
A: We are offering several sources for updated information.
- This Q&A page will continue to be updated regularly.
- Follow us on your favorite social media channel – Facebook and Twitter – for updates
ARE THERE THINGS I SHOULD BE DOING THAT COULD BE HELPFUL DURING THIS TIME?
A: If you have health concerns beyond orthopedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC and WHO.
- Wash your hands with soap and water for at least 20 seconds.
- If soap and water are not readily available use an alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your face, mouth, nose or eyes.
- Cover your coughs and sneezes with a tissue and throw the tissue in the trash.
- Clean and disinfect frequently touched surfaces and objects.
- Avoid close contact with people who are sick.
- Limit your exposure to crowds.
I just had surgery and my doctor told me I would need physical therapy for four to six weeks. Is physical therapy still open?
A: Your complete recovery from surgery is of utmost importance to The Orthopedic Clinic. Our physical therapy services are still open. However, if you have concerns, we suggest you reach out to your surgeon for his/her recommendation based upon where you are in your recovery.
I read on the CDC website that part of social distancing is to be 6’ away from anyone. My physical therapist has to help move my body as part of my treatment and isn’t 6’ away, is that safe? Should I reschedule my appointment?
A: Your safety and that of our staff is our number one priority. We are following CDC screening guidelines before anyone – patients and staff – enters our offices to reduce the risk of exposure. If you feel uncomfortable, please talk with your physical therapist for ways to continue your therapy at home.
If you have a question that is not answered, please call us at (386) 255-4596.